FAQ's

Why do you ask for a deposit to book a rental?

When you book a date for one of our services we request a booking deposit, which assures you that your time slot has been booked and cannot be offered to other clients. Service rental deposits are counted towards the total cost of the service. For our equipment rentals such as bouncy castles, we require either a damage deposit or a non -refundable insurance fee which also secures your rental and time slot. If the equipment is in the same condition as it was delivered, the damage deposit will be refunded in full after a final inspection at collection. The non-refundable insurance fee is available for your peace of mind, providing extra protection during your rental period.
Do you service outside of Edmonton?

Of course! Ask us about delivering to other areas. Pricing is dependent on location.
Is delivery cost included within your prices?

Transportation within Edmonton is included in our prices. However, if your event is outside of Edmonton, we will add a delivery fee dependent on location.
What is your bouncy cancelation policy?

DAMAGE DEPOSIT: Equipment rentals can be cancelled for any reason up to 72 hours prior to event start time and a full refund will be provided. Cancellations of less than 72 hours before event start time will incur a fee of 50% of the damage deposit. Cancellations of 24 hours or less prior to event will not receive a refund. However, cancellations up to 3 hours prior to event due to unforeseen and dangerous weather conditions such as continuous rainfall or extremely windy conditions may receive up to a full refund. Once the equipment is delivered, full payment is due for the rental and non-refundable. INSURANCE DEPOSIT IF APPLICABLE: The Lessee acknowledges that a non-refundable insurance deposit is being provided to cover potential damages to the rented equipment during the lease period.
How long does it take to set up and take down a bouncy castle?

Between 20-30 minutes!
Does my bouncy rental time include the set-up time?

No, set up time doesn’t count as part of your rental time.
Can I set up my bouncy castle elsewhere other than grassed areas?

Yes, you can also set up on asphalt or cement. For grassed areas we use commercial stakes to anchor down your bouncy. However, if you place your bouncy on asphalt or cement, we will need sandbags to securely anchor down your bouncy. Let us know where you would like to set up your bouncy to give you the best recommendation according to conditions!
Can I pick up the bouncy myself?

Unfortunately, not. Our insurance policy states that Everything Fiesta needs to safely transport the units to the delivery destination. Also, safety is our top priority! Our experienced staff is trained to do an appropriate and safe installation of the equipment for our client’s peace of mind.
Can I use water hoses with my bouncy castle?

Unfortunately not, unless the bouncy you book is specifically for water use. Not all our inflatables are designed to resist water use in them so it’s better to ask us for our available inventory on water-safe inflatables.
Does my bouncy castle get cleaned and disinfected prior my rental?

Yes, all the time! We always clean, vacuum, and disinfect our inflatables after every event. Rest assured that your bouncy is perfectly ready for your event.