Question 1

Is delivery cost included within your prices?

Accepted Answer

Transportation for all entertainment services and equipment within Edmonton is included in our prices.
For events outside of Edmonton city limits, a delivery fee will apply based on the location.
For equipment rentals such as tents, chairs, or other items, additional delivery or labor fees may apply.
Please enquire at the time of booking to confirm any extra charges.

Question 2

Do you service outside of Edmonton?

Accepted Answer

Of course! Ask us about delivering to other areas. Pricing is dependent on location.

Question 3

Why do you ask for a deposit to book a rental?

Accepted Answer

When you book a date for one of our services we request a booking deposit, which assures you that your time slot has been booked and cannot be offered to other clients. Service rental deposits are counted towards the total cost of the service.
For equipment rentals such as bouncy castles, tents, chairs, tables, or other items, we require either a refundable damage deposit or a non-refundable insurance fee (insurance applies only to bouncy castles). This also secures your rental and time slot.
If the equipment is returned in the same condition as delivered, the refundable damage deposit will be refunded in full within 24 - 72  hours of the event’s end, after a final inspection at collection or upon return to our warehouse.
The non-refundable insurance fee provides extra protection and peace of mind during your rental period.

Question 4

Why do you ask for credit card details?

Accepted Answer

A valid credit card is required to remain on file for security purposes. It may be charged for any additional costs not covered by the refundable damage deposit for equipment rentals, including, but not limited to, loss, breakage, cleaning, or replacement expenses. This policy applies to equipment rental invoices totaling $500 or more.

Question 5

What is your bouncy cancelation policy?

Accepted Answer

DAMAGE DEPOSIT
Cancellations made 72 hours or more prior to the event start time will receive a full refund.
Cancellations made less than 72 hours prior to the event will incur a fee equal to 50% of the security deposit, and the remaining 50% will be refunded.
Cancellations made within 24 hours of the event start time are non-refundable.
Inclement Weather:
Cancellations due to unforeseen and unsafe weather conditions (such as continuous rainfall or extreme winds) may qualify for up to a full refund if made at least 3 hours prior to the scheduled delivery time. The Lessor reserves the sole right to determine whether weather conditions are unsafe.
NON - REFUNDABLE INSURANCE DEPOSIT IF APPLICABLE:
The Lessee acknowledges that a non-refundable insurance deposit is required at the time of booking. This deposit is strictly non-refundable under all circumstances, including cancellation of the reservation for any reason, regardless of whether the event takes place.

Question 6

How long does it take to set up and take down a bouncy castle?

Accepted Answer

Setup and takedown time depends on the size of the inflatable. Most of our bouncy castles take around 30 minutes to set up and pack away. Our largest inflatable, the Blocks Obstacle Course, can take up to 1 hour due to its size and complexity.
We always allow extra time to ensure the equipment is safely installed and ready for your event

Question 7

Does my bouncy rental time include the set-up time?

Accepted Answer

No, set up time doesn’t count as part of your rental time.

Question 8

Can I set up my bouncy castle elsewhere other than grassed areas?

Accepted Answer

Yes, you can also set up on asphalt or cement. For grassed areas we use commercial stakes to anchor down your bouncy. However, if you place your bouncy on asphalt or cement, we will need sandbags to securely anchor down your bouncy. Let us know where you would like to set up your bouncy to give you the best recommendation according to conditions!

Question 9

Can I pick up the bouncy myself?

Accepted Answer

Unfortunately, not. Our insurance policy states that Everything Fiesta needs to safely transport the units to the delivery destination. Also, safety is our top priority! Our experienced staff is trained to do an appropriate and safe installation of the equipment for our client’s peace of mind.

Question 10

Can I use water hoses with my bouncy castle?

Accepted Answer

Unfortunately not, unless the bouncy you book is specifically for water use. Not all our inflatables are designed to resist water use in them so it’s better to ask us for our available inventory on water-safe inflatables.

Question 11

Does my bouncy castle get cleaned and disinfected prior my rental?

Accepted Answer

Yes, all the time! We always clean, vacuum, and disinfect our inflatables after every event. Rest assured that your bouncy is perfectly ready for your event.

FAQ's